Terms of Service
Gomater, Inc. — Terms and Conditions
Last Updated: 5/1/2025
These Terms and Conditions (“Terms”) constitute a legally binding
agreement between you (“User,” “you,” or “your”) and Gomater, Inc.
(“Gomater,” “Company,” “we,” “us,” or “our”), governing your access to and
use of the Gomater platform, website, mobile application, and associated
services (collectively, the “Service”). By accessing or using the Service, you
agree to be bound by these Terms.
If you do not agree, you must discontinue use of the Service immediately.
1. Use of Service
1A. User Types and Agreement to Terms
The Service supports only two categories of users:
1A.1 Customers
Individuals or entities who browse or purchase goods listed by merchants on
the platform.
1A.2 Merchants (Farms, Vendors, Sellers)
Individuals or entities who list, market, and sell farm-related products
through the Gomater platform.
Both Customers and Merchants agree to be bound by these Terms as a
condition of using the Service.
1A.3 Merchant Obligations
All Merchants agree to:
• Sell only fresh farm products appropriate for lawful agricultural
commerce.
• Comply with all federal, state, and local agricultural, food
handling, health, and safety laws.
• Maintain any licenses, certifications, and regulatory obligations
required to operate.
• Provide accurate descriptions and representations of products.
• Uphold all regulatory requirements applicable to their farm
operations.
Gomater does not verify merchant compliance and bears no liability for
failures by merchants to follow laws, regulations, or operational standards.
2. Marketplace Facilitator Role
Gomater acts solely as a software marketplace facilitator.
You acknowledge and agree that:
• Gomater is not the seller or producer of any goods.
• Gomater does not own, grow, manufacture, store, handle, package,
or deliver products.
• Gomater does not guarantee the quality, legality, safety, freshness,
or suitability of any goods.
• All purchase agreements exist only between the Customer and the
Merchant.
• Gomater is not responsible for disputes, returns, product issues, or
merchant actions.
3. User Accounts
You are responsible for:
• Maintaining the confidentiality of your login credentials.
• Ensuring your account information is accurate and up to date.
• All activity performed under your account.
Gomater is not responsible for unauthorized account use.
4. Fees, Payments & Refunds
Fees, commissions, and charges applicable to users are displayed within
the platform. By transacting through the Service, you authorize Gomater and
its payment partners to process payments.
4.1 Payment Processing via Stripe
All payment processing is handled exclusively by Stripe.
Gomater does not store, host, transmit, or process:
• Payment card numbers
• Full cardholder data
• Bank account details
• Sensitive financial information
All payment-related information is entered into and processed directly by
Stripe under their own terms and security controls.
Gomater does not assume responsibility for Stripe’s performance, errors,
outages, chargebacks, or security safeguards.
4.2 Refunds for Goods
• All sales made through Gomater are final.
• Gomater does not refund the cost of any goods sold through the
platform.
• Customers may request refunds directly from the Merchant only.
• Merchants retain full discretion to approve, deny, or determine
refund amounts.
• Gomater does not mediate or participate in refund determinations.
4.3 Non-Refundable Platform Fees
All platform fees, commissions, and service charges are non-refundable,
unless required by law.
5. Third-Party Services
The Service relies on external third-party providers that are critical to
platform operations, including:
5.1 Stripe
Payment processor responsible for all transaction handling.
5.2 Twilio
Provider of SMS and communication tools used for authentication,
notifications, and messaging.
You acknowledge and agree that Gomater is not liable for:
• Outages, errors, downtime, or failures by Stripe, Twilio, or any other
third-party provider
• Delays or damages arising from third-party services
• Security or performance guarantees of third-party systems
Use of third-party services is governed by their own terms and privacy
policies.
6. No Warranties
The Service is provided strictly on an “AS IS” and “AS AVAILABLE” basis.
Gomater disclaims all warranties, express or implied, including:
• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy
• System uptime
• Error-free operation
• Secure or uninterrupted access
6.1 No Service Level Agreements
Gomater provides no:
• SLA (Service Level Agreement)
• RPO (Recovery Point Objective)
• RTO (Recovery Time Objective)
• Uptime guarantee
• Continuity assurances
The Service may be unavailable at any time for any reason, and Gomater
assumes no liability for downtime, data unavailability, system interruption,
or losses resulting from such events.
7. User Conduct
Users agree not to:
• Upload unlawful, harmful, misleading, or fraudulent content
• Interfere with or disrupt the Service
• Attempt to bypass, disable, or tamper with platform security
• Reverse engineer any portion of the Service
• Use the platform to submit or transmit Nonpublic Personal
Information (NPPI), financial documents, or regulated confidential
data
Gomater may suspend or terminate any account violating these Terms
without notice.
8. Merchant Responsibilities
In addition to Section 1A.3, Merchants further agree to:
• Sell only lawful fresh farm goods
• Maintain compliance with all agricultural, food safety, health, and
handling regulations
• Accurately represent products (availability, quality, quantity, pricing)
• Handle refund requests in good faith
• Manage inventory responsibly
• Ensure that no NPPI, GLBA-regulated data, financial documentation,
or sensitive consumer data is collected or stored through Gomater
• Accept that Gomater is not responsible for chargebacks or disputes
Gomater does not verify merchant claims and bears no liability for
violations.
9. Customer Responsibilities
Customers agree to:
• Use the platform lawfully and ethically
• Direct refund requests to Merchants only
• Not rely on Gomater for product guarantees, freshness validation,
quality assurances, or merchant compliance
• Not transmit NPPI or sensitive financial information through the
platform
• Resolve delivery, product, or quality disputes solely with Merchants
10. Delivery & Courier Disclaimer
Couriers (“Gomates”) are independent third parties and are not
employees, agents, or representatives of Gomater.
Gomater is not responsible for:
• Delivery delays
• Courier conduct or actions
• Damage, spoilage, or mishandling of products
• Misdeliveries or losses during delivery
• Temperature control during transportation
All delivery-related disputes must be resolved between the Customer and
the Merchant or Courier, not with Gomater.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GOMATER, INC. DISCLAIMS
ALL LIABILITY FOR ANY:
• Direct damages
• Indirect damages
• Special damages
• Punitive damages
• Consequential damages
• Loss of profits
• Loss of data
• Business interruption
• Personal injury
• Product defect
• Foodborne illness
• Merchant misconduct
• Courier misconduct
• Failed or inaccurate transactions
• Service outages or downtime
• Third-party service interruptions (Stripe, Twilio, etc.)
• Unauthorized access to accounts or data
• Losses arising out of or related to your use of the Service
UNDER NO CIRCUMSTANCES SHALL GOMATER’S TOTAL LIABILITY EXCEED
$10, EVEN IF ADVISED OF THE POSSIBILITY OF DAMAGES.
You agree that the above limitation reflects a reasonable allocation of risk
given the free or low-cost nature of the Service.
12. Data & Privacy
Gomater collects and stores only public or basic identifying information,
including:
• Name
• Phone number
• Address
Gomater does not collect, store, transmit, or process:
• NPPI under GLBA
• Sensitive financial information
• Bank numbers
• Payment cards
• Tax documents
• Government ID numbers
12.1 No GLBA or Confidential Data Protections
Because Gomater does not handle NPPI or confidential financial data, the
platform provides no GLBA-level assurances or safeguards.
Users agree not to submit NPPI or confidential data.
Gomater is not liable for any such information submitted in violation of
these Terms.
13. Intellectual Property
All platform content—including software, design, trademarks, branding,
logos, code, graphics, and interfaces—belongs exclusively to Gomater, Inc.
Users may not:
• Copy
• Modify
• Distribute
• Reverse engineer
• Sell or license
• Create derivative works
…without written permission.
14. Indemnification
You agree to indemnify, defend, and hold harmless Gomater, Inc. and its
officers, directors, employees, and contractors from all claims, losses,
liabilities, damages, or expenses (including attorneys’ fees) arising out of:
• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of laws or regulations
• Merchant activities or failure to comply with regulatory obligations
• Product issues, disputes, or customer claims
• Unauthorized data transmission (including NPPI)
• Your interactions with Couriers, Merchants, or third parties
15. Mandatory Arbitration
All disputes arising out of or relating to these Terms shall be resolved
exclusively through binding, nonjudicial arbitration administered by a
neutral third-party arbitrator appointed by Gomater or mutually agreed
upon by the parties.
• No jury trial
• No class actions
• No consolidated claims
• Arbitrator’s decision is final and binding
• Arbitration shall occur remotely or at a location designated by
Gomater
Costs shall be allocated at the arbitrator’s discretion.
You waive any right to participate in a class action, representative action, or
collective action.
16. Governing Law
These Terms are governed by the laws of the State of North Carolina,
without regard to conflict-of-law principles.
17. Termination
Gomater may suspend or terminate any account at any time, for any reason,
including:
• Violation of these Terms
• Fraud
• Misuse
• Merchant regulatory failures
• Illegal activity
Upon termination, all rights granted to you under these Terms cease
immediately.
18. Modifications to Terms
Gomater may update or modify these Terms at any time.
Continued use of the Service after changes are posted constitutes
acceptance of the updated Terms.
19. Severability
If any provision of these Terms is found unenforceable, the remaining
provisions remain in full force and effect.
20. Entire Agreement
These Terms constitute the entire agreement between you and Gomater, Inc.
regarding your use of the Service.